Shipping policy
Thank you for shopping with us. Please review our shipping policy carefully before placing your order.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Processing time refers to the time it takes to prepare your order for shipment and does not include transit time.
During high-volume periods, sales, or holidays, processing times may be extended.
Shipping Rates & Delivery
- Shipping rates are calculated at checkout based on your location and selected shipping method.
- Free shipping is available on orders over $70 (where applicable).
- Delivery times vary depending on destination and carrier and are estimates, not guarantees.
International Shipping
We do ship internationally.
International delivery times vary by destination and customs processing. Customers are responsible for any customs duties, taxes, or import fees required by their country.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information. Please allow up to 24 hours for tracking updates to appear.
Incorrect or Incomplete Addresses
Customers are responsible for providing accurate and complete shipping information at checkout.
- Orders shipped to an incorrect or incomplete address are not eligible for a refund.
- If an order is returned to us due to an incorrect address, the customer must pay a reshipping fee before the order can be sent again.
- We are not responsible for orders lost due to incorrect address information provided by the customer.
Shipping Issues & Delays
We are not responsible for shipping delays caused by carriers, weather conditions, customs, or other circumstances beyond our control.
Shipping Fees & Refunds
- Shipping fees are non-refundable.
- Once an order has shipped, shipping costs will not be refunded under any circumstances.
Contact Information
For shipping-related questions or concerns, please contact us at:
📧 info@oidorem.com